Refund Policy

At Smart Promo LLC, we value transparency and are dedicated to maintaining fair, professional business relationships. This Refund Policy outlines the specific conditions under which refunds may be granted for the services we provide.

By engaging our services and remitting payment, you acknowledge and agree to the terms set forth below.

1. Service Engagement & Payment Terms

We specialize in professional accounting, financial consulting, and related business services. Unless explicitly outlined in a custom agreement:

• All services are provided on a one-time payment basis.
• We do not utilize subscription-based or automatic recurring billing.
• Advance Payment: Full payment is required prior to the commencement of any service. Submitting payment serves as your official acceptance of the agreed-upon service scope, pricing structure, and delivery timelines.

2. Eligibility for Refunds

We evaluate refund requests on a case-by-case basis. You may be eligible for a refund under the following conditions:

• 30-Day Window: A formal written request is submitted within 30 days of service completion.
• Unstarted Work: A written request is received before any work or resource allocation has begun.

All refund requests must be submitted in writing to info@smart-promollc.us for formal review.

3. Non-Refundable Circumstances

To protect the integrity of our professional time and resources, refunds will not be granted in the following situations:

• Work on the agreed-upon services has already commenced or been completed.
• Digital assets, reports, or deliverables have already been transmitted or accessed.
• A change of mind occurs after project kickoff.
• Project delays arise due to the client's failure to provide requested documentation or necessary information.
• General dissatisfaction that falls outside the explicitly agreed-upon scope of work.

4. Partial Refunds

If a service agreement is terminated prematurely due to unforeseen circumstances, Smart Promo LLC may, at its sole discretion, issue a partial refund. In such instances, the cost of all labor, time, and resources already expended will be calculated and deducted from the total refundable amount.

5. Processing Approved Refunds

If your refund request is approved following our review process:

• The approved amount will be credited back to your original method of payment.
• Please allow standard processing time, which varies by financial institution.
• Any third-party transaction or processing fees incurred are non-refundable.

6. Dispute Resolution & Chargebacks

We prioritize direct communication to resolve any client concerns. We strongly encourage you to contact us prior to initiating any payment disputes or chargebacks with your financial institution. Unauthorized or fraudulent chargebacks will lead to immediate service suspension and potential recovery actions.

7. Disclaimer of Guarantees

While we strive for excellence in our financial and accounting services, Smart Promo LLC cannot guarantee specific financial, operational, or business outcomes. Refunds are strictly governed by the service scope and are not contingent upon external business performance or subjective expectations.

8. Policy Modifications

Smart Promo LLC reserves the right to amend this Refund Policy at our discretion. Any updates will be published on this page, and continued use of our services constitutes acceptance of the revised terms.

9. Contact Us

If you have any questions or require further clarification regarding our refund procedures, please reach out to our team: